Policies

Privacy Policy

Your privacy matters to Paw & Haven. This page explains how we collect, use, and protect your information when you browse, purchase, and contact us.

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Scope of this policy

This Privacy Policy applies to personal information collected through Paw & Haven, including purchases, account activity, support conversations, and website usage analytics.

Information we collect

We may collect personal information such as your name, email address, phone number, shipping address, billing details, and order history when you place an order or contact us.

Information collected automatically

When you visit our site, we may automatically collect technical data such as device type, browser, IP address, pages viewed, and referral source through cookies and analytics tools.

How we use your information

We use your information to process orders, provide customer support, send order updates, improve our services, prevent fraud, and communicate relevant updates about Paw & Haven.

Legal basis for processing

We process information to fulfill contracts (orders), comply with legal obligations, protect legitimate interests such as fraud prevention, and where required, based on your consent.

Sharing and security

We only share information with trusted service providers needed to run Paw & Haven (for example payment, shipping, and analytics providers). We use reasonable safeguards to protect your data.

Data retention

We retain information for as long as required to provide services, resolve disputes, enforce agreements, and meet legal or tax obligations. Retention periods vary by data type.

Cookies and tracking

We use cookies and similar technologies to enable core site functionality, remember preferences, measure traffic, and improve user experience. You can control cookies through your browser settings.

International transfers

Your information may be processed in countries different from your own. Where applicable, we use appropriate safeguards to protect transferred personal data.

Your rights

You can request access, correction, or deletion of your personal data. To make a request, email us and include enough details so we can verify your request.

Children privacy

Paw & Haven is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent.

Policy updates

We may update this policy from time to time to reflect operational, legal, or regulatory changes. Material updates will be posted on this page with an updated effective date.